That’s right, FREE SHIPPING ON ALL ORDERS PLUS A GENEROUS RETURN POLICY;
FREE SHIP
Seven-day UPS Ground Shipping is free to our customers. Think of it as a payment for typing in your info (like you are not on the computer enough!). If a faster or alternative shipping method is preferred, simply select option as prompted in shopping cart and additional fees will be included on invoice.
Refund/Ex change Policy
We offer 30 Money Back Guarantee on all products we offer. Please call customer service at 866.399.6393, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.
Return merchandise with RMA number to:
www.bairesusa.com
(print RMA number Here)
Post Office Box XYZ
City, State 12345-6789
NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.
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Order Cancellation Policy (example)
Please submit any cancellation via email to customer service at baires.usa , or call on our business phone at 866.399.6393.
Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.
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Warranty Policy
Shipping Costs
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.
30-Day Warranty
All products (unless specifically stated otherwise), carry an implied, industry-standard 90-Day warranty against defects due to manufacturing or failure. Warranty does not include any use of the product that does not fall into the designed use of the product as intended by the manufacturer.
Out of Stock Policy
The most important thing to keep in mind when ordering is that our stock balances fluctuate throughout the day with sales demand and stock that we receive from the manufacturers. Items are constantly being sold and our stock is constantly being replenished. If the item is identified as "Out of Stock", we can special order the item for you and ship it as soon as we get it. Most items ship within 2 weeks.
Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you 3 days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.
Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within 2 weeks.